Technical Support Representative

Job Summary

This role requires an individual with educational and job experience directly related to support of web-based database applications. The individual selected for this position will join a small, energetic, highly motivated team of technologists and professionals who support a core aspect of the corporate existence for a growing cadre of large national and global businesses.

Core duties include:

First line of support for all technical issues related to use and operation of a sophisticated web-based case management system that is used by a diverse and growing community of over 1000 users among an expanding group of major, global corporations. Management of support issue resolution. Coordination of issue resolution among internal resources. Liaisons between client service and software development teams to assure all interested parties are aware of issues and resolutions.

Education, skills, and competencies:

College degree in Computer Science, Management Information Systems, Computer Information Systems, Software Engineering, or related field. Familiarity with .Net applications, C# programming, Microsoft SQL Server. Experience with client contact, preferably in a technical support role. As the company grows and the organization matures, opportunities to grow and/or to assume additional responsibility are anticipated. For now, all members of the team are expected to accept significant responsibilities and to be willing to assist as needed with other functions.

We offer competitive salaries and a full line of benefits. Employment is conditional upon drug testing, background checks, and professional references. We are an Equal Opportunity Employer Reply To: Software Impressions, LLC Human Resources Dept. 21C Arts Center Court Avon, CT 06001 E-mail: HR@softwareimpressions.com